Terms & Conditions

1. Acceptance of Terms

By accessing or using Great Era Health services, including our website, mobile applications, telehealth platform, and healthcare services ("Services"), you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, please do not use our Services.

These Terms constitute a legally binding agreement between you ("Patient," "Client," or "User") and Great Era Health ("Company," "we," "us," or "our"). These Terms apply to all users of our Services, including patients, corporate clients, and website visitors.

2. Healthcare Services

2.1 Scope of Services

Great Era Health provides comprehensive healthcare services including but not limited to:

• Preventive health programs and screenings
• Chronic disease management
• Mental health and stress management services
• Nutrition and lifestyle counseling
• Corporate wellness solutions
• Telehealth and virtual care services

2.2 Provider-Patient Relationship

A healthcare provider-patient relationship is established only when:

• You have been formally accepted as a patient
• A healthcare provider has agreed to provide care
• You have provided necessary medical history and consent
• Payment arrangements have been established

2.3 Professional Standards

All healthcare services are provided in accordance with applicable medical standards, state licensing requirements, and professional guidelines. Our providers are licensed healthcare professionals committed to delivering quality care.

3. Patient Rights and Responsibilities

3.1 Patient Rights

As our patient, you have the right to:

• Receive respectful, compassionate care regardless of race, religion, gender, or other characteristics
• Participate in decisions about your healthcare
• Receive information about your condition and treatment options
• Privacy and confidentiality of your health information
• Access your medical records
• Voice complaints and receive responses
• Refuse treatment (within legal limits)

3.2 Patient Responsibilities

As our patient, you are responsible for:

• Providing accurate and complete health information
• Following treatment plans and instructions
• Keeping scheduled appointments or providing adequate notice of cancellation
• Paying for services according to agreed terms
• Treating staff and other patients with respect
• Informing us of changes in your condition or contact information

4. Appointments and Scheduling

4.1 Appointment Booking

Appointments may be scheduled through our website, mobile app, or by calling our office. We will confirm your appointment and provide necessary preparation instructions.

4.2 Cancellation Policy

We require at least 24 hours notice for appointment cancellations. Failure to provide adequate notice or no-show appointments may result in cancellation fees.

4.3 Late Arrivals

Patients arriving more than 15 minutes late may need to reschedule their appointment to avoid disrupting other patients' care.

5. Payment and Billing

5.1 Payment Responsibility

Payment for services is due at the time of service unless other arrangements have been made. We accept cash, credit cards, and most insurance plans.

5.2 Insurance

We will verify your insurance coverage and file claims on your behalf. However, you remain responsible for:

• Deductibles, co-payments, and coinsurance
• Services not covered by your insurance plan
• Charges if your insurance claim is denied

5.3 Financial Assistance

We offer financial assistance programs for qualifying patients. Please contact our billing department to discuss available options.

6. Telehealth Services

6.1 Technology Requirements

To use our telehealth services, you must have:

• A reliable internet connection
• A device with camera and microphone capabilities
• Updated web browser or mobile app

6.2 Telehealth Limitations

Telehealth services may not be appropriate for all medical conditions. Your provider will determine if virtual care is suitable for your needs.

6.3 Emergency Situations

Telehealth services are not appropriate for medical emergencies. In case of emergency, call 911 or go to your nearest emergency room.

7. Website and Digital Services

7.1 Acceptable Use

You agree to use our website and digital services only for lawful purposes and in accordance with these Terms. Prohibited activities include:

• Attempting to gain unauthorized access to our systems
• Transmitting viruses or malicious code
• Interfering with the proper functioning of our services
• Using our services for commercial purposes without permission

7.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

8. Privacy and Confidentiality

Your privacy is important to us. Our collection, use, and disclosure of your personal health information is governed by our Privacy Policy and applicable laws, including HIPAA. By using our Services, you consent to our privacy practices as described in our Privacy Policy.

9. Intellectual Property

All content on our website and digital platforms, including text, graphics, logos, images, and software, is the property of Great Era Health or our licensors and is protected by copyright and other intellectual property laws.

10. Disclaimers and Limitations

10.1 Medical Advice Disclaimer

Information on our website is for educational purposes only and does not constitute medical advice. Always consult with a qualified healthcare provider for medical concerns.

10.2 No Guarantees

While we strive to provide quality healthcare services, we cannot guarantee specific outcomes or results from treatment.

10.3 Limitation of Liability

To the fullest extent permitted by law, Great Era Health shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our Services.

11. Corporate Wellness Services

11.1 Corporate Agreements

Corporate wellness services are provided under separate agreements that may contain additional terms and conditions specific to organizational clients.

11.2 Employee Participation

Participation in corporate wellness programs is typically voluntary. Employees have the same privacy rights as individual patients.

12. Termination

12.1 Termination by Patient

You may terminate your relationship with Great Era Health at any time by providing written notice. You remain responsible for payment of services rendered prior to termination.

12.2 Termination by Great Era Health

We may terminate our relationship with you for reasons including but not limited to:

• Non-payment of fees
• Failure to comply with treatment recommendations
• Abusive or threatening behavior toward staff
• Violation of these Terms

13. Governing Law

These Terms are governed by the laws of the State of California, without regard to conflict of law principles. Any disputes arising under these Terms shall be resolved in the courts of California.

14. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our Services after changes are posted constitutes acceptance of the revised Terms.

15. Contact Information

If you have questions about these Terms, please contact us: